Customer Service

As Sarawakians, we've always been known for our warmth and friendliness. And that’s something Sarawak Energy puts to good use every day in connecting with our customers, be it new applications, bill payments or even just general enquiries. We’ve even extended that courtesy online.

SERVICES AVAILABLE

(1) GENERAL ENQUIRY

Enquiries such as meter reading, account balance and non-receipt of bills.

Please provide Contract Account number, NRIC, or meter serial number during the enquiry.

(2) APPLICATION FOR ELECTRICITY SUPPLY

Customer to approach the Customer Service Counter. The following documents are required:

  • Photocopy of NRIC
  • Registered Sales & Purchase Agreement/Land
  • Title/Tenancy Agreement/Offer Letter Memorandum of Transfer where applicable
  • Consent Letter from Partner (if any)
  • Business Registration Document (if registered under a company name)
  • Company stamp (if registered under a company name)
The contract can only be signed by the rightful owner.
Payment of Collateral Deposit under the new contract.
Stamp Duty (RM10.00 per contract).
(3) CHANGE OF NAME All customers are required to change the name on the contract as soon as they buy or rent a premise. Settlement of any outstanding bill is required.

Customer to approach the Customer Service Counter. The following documents are required:

  • Photocopy of NRIC
  • Registered Sales & Purchase Agreement/Land
  • Title/Tenancy Agreement/Offer Letter Memorandum of Transfer where applicable
  • Consent Letter from Partner (if any)
  • Business Registration Document (if registered under a company name)
  • Company stamp (if registered under a company name)
(4) REQUEST FOR METER TESTING Customers may call or walk-in to Customer Services Counter or write to Syarikat SESCO Berhad.
Contract account number must be provided.
Meter testing fee of RM10.00 shall be charged if the meter is accurate.
(5) DISCONNECTION AND RECONNECTION OF ELECTRICITY SUPPLY UPON REQUEST Customers may walk in to Customer Services Counter or write to Syarikat SESCO Berhad.
Contract account number and copy of NRIC must be provided.
The request form must be signed by the registered customer only.
(6) REFUND OF COLLATERAL DEPOSIT The original deposit receipt shall be surrendered.

If original receipt is lost:

  • The registered customer must sign a Letter of Indemnity, affixed with Stamp Duty (RM10.00 per contract).
  • In any other complex cases or particulars does not match against the record, a Statutory Declaration is required.
  • Any request on behalf of the registered owner who is deceased, the Statutory Declaration or Letter of Administration shall be provided.

 

COUNTER OPERATING HOURS

Click on the individual region tabs to expand the table.

STATION COUNTER DAY PAYMENT COUNTER CUSTOMER SERVICE COUNTER
Kuching Regional Office, Pending Monday - Friday 8:30 a.m. - 4:00 p.m 8:30 a.m. - 4:00 p.m
Wisma SESCO, Petra Jaya
Urban Transformation Centre (UTC) at Taman Kereta

Monday – Sunday

*except Public Holidays

8:30 a.m. – 8:00 p.m.

*Rest time on Friday 11:45 a.m. – 2:15 p.m

8:30 a.m. – 9:00 p.m.

*Rest time on Friday 11:45 a.m. – 2:15 p.m

Sri Aman Regional Office, Jalan Sim Kim Monday - Friday 8:30 a.m. - 4:00 p.m 8:30 a.m. - 4:00 p.m
Serian Regional Office, Serian Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Lundu Regional Office, Jalan Blacksmith Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Bau Regional Office, Jalan Dato' Salau Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Siburan Regional Office, Siburan Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Kota Samarahan Regional Office, Kota Samarahan Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Simunjan Regional Office, Jalan Nanas Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Betong Regional Office, Jalan Rentap Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Saratok Regional Office, Jalan Taman Muhibbah Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Pusa Regional Office, Jalan Beladin Trison Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m

STATION COUNTER DAY PAYMENT COUNTER CUSTOMER SERVICE COUNTER
Sibu Regional Office, Jalan Deshon Monday - Friday 8:30 a.m. - 4:00 p.m 8:30 a.m. - 4:00 p.m
Civic Centre, Jalan Tun Abg Hj Openg
State Agency UTC1, Jalan Bengkel

Monday – Sunday

*except Public Holidays

8:30 a.m. – 8:00 p.m.

*Rest time on Friday 11:45 a.m. – 2:15 p.m

8:30 a.m. – 9:00 p.m.

*Rest time on Friday 11:45 a.m. – 2:15 p.m

Sarikei Regional Office, Jalan Bangunan Kerajaan Monday - Friday 8:30 a.m. - 4:00 p.m 8:30 a.m. - 4:00 p.m
Kanowit Regional Office, Jalan Aceh Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Kapit Regional Office, Jalan Temenggong Jugah Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Mukah Regional Office, Jalan Hj Muhd Pauzi Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Dalat Regional Office, Dalat Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Daro Regional Office, Jalan Perindah Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Bintangor Regional Office, Jalan Wharf Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Belawai Regional Office, Jalan Kampung Lot Baru Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 3:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m

STATION COUNTER DAY PAYMENT COUNTER CUSTOMER SERVICE COUNTER
Bintulu Regional Office, Jalan Tun Razak Monday - Friday 8:30 a.m. - 4:00 p.m 8:30 a.m. - 4:00 p.m
Miri Regional Office, Jalan Pujut Satu
UTC Miri at Pejabat Majlis Bandaraya Miri

Monday – Sunday

*except Public Holidays

8:30 a.m. – 8:00 p.m.

*Rest time on Friday 11:45 a.m. – 2:15 p.m

8:30 a.m. – 9:00 p.m.

*Rest time on Friday 11:45 a.m. – 2:15 p.m

Limbang Regional Office, Jalan Ricketts Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Bekenu Regional Office, Jalan Bekenu Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Marudi Regional Office Marudi Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m
Lawas Regional Office Lawas Monday - Thursday 8:30 a.m. - 12:00 p.m 8:30 a.m. - 12:00 p.m
1:00 p.m. - 3:00 p.m 1:00 p.m. - 4:00 p.m
Friday 8:30 a.m. - 11:45 a.m 8:30 a.m. - 11:45 a.m
2:15 p.m. - 3:00 p.m 2:15 p.m. - 3:00 p.m

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